Product Support
At Sierra Atlantic we believe that while product support is a critical component of the software product management process, it often tends to be undervalued. As part of our Product Support Services we actively support end customers by providing product specialists capable of resolving their issues. We offer:
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Level 2 support – Escalation handling from Level 1
- Level 3 support – Simulation and interaction with engineering
Our product development services and activities include:
- Help desk
- Technical support
- Training
- Environment support
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- Engineering support – l2, l3, customs and specials
- End customer functional help-desk
- End customer training
- Application and database support
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