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Siebel

As an Oracle Platinum Partner, Sierra Atlantic’s Oracle Siebel CRM & MDM CoE is powered by core team of senior experts with over 15 years of industry and Oracle Siebel experience catering to fortune 1000 customers. With a diversified client base across North America, Europe, Asia Pacific and the Middle East, our engagements span across Implementations, Upgrades, Rollout and Support.

The Siebel CRM Practice at Sierra Atlantic offers the finest Customer Experience Optimization (CEO) solutions with the right blend of technical expertise and Industry best CRM practices. CRM is more than a technology deployment. Companies implementing CRM need to identify an appropriate partner who understands the business, the technology and has the ability to deploy the technology to integrate different business processes in order to provide a consistent customer experience. Backed by a strong domain expertise, Sierra Atlantic has been offering CRM solutions focusing on Marketing Automation, Sales Force Automation, Contact Centers and Best of Breed Industry specialized CRM solutions.

Sierra Atlantic Siebel CoE has accumulated in-depth knowledge of Oracle Siebel Application products, domain expertise, process re-design capabilities and the ability to integrate Siebel CRM with other enterprise systems. By forming teams with the right mix of functional and technical consultants, Sierra Atlantic is able to offer a truly holistic CRM strategy and solution. Sierra Atlantic Siebel CoE Practice has:

• Consultants with both functional knowledge and technology expertise.
• Consultants trained in Sierra Atlantic CRM excellence centers and certified by Oracle University.
• Knowledge Universe team that tracks industry, technology and market trends.
• Well-developed and mature CRM Implementation and Upgrade methodologies for solution delivery.
• Global implementation experience in Siebel CRM, Siebel Customer Hub and OBIEE CRM Analytics solutions.
• Extensive Siebel CRM & MDM Implementation Experience in US, MiddleEast and APAC Regions

Sierra Atlantic’s MDM Center of Excellence leverages our unique assets in business process-based integration and enterprise application optimization and our fifteen-years co-development alliance with Oracle | Siebel to provide you a 360o view of your customer. We help you quickly realize the benefits of customer hub through Oracle | Siebel’s Customer Hub solutions—improved revenue, productivity and business performance. We also design, test, deploy and manage your cross-application business processes. Our engineers co-developed Universal Application Network (UAN) and Universal Customer Master (UCM) with Oracle | Siebel. We also pioneered the development of a rules engine within UCM with Siebel to process complex privacy rules. So your privacy data can be easily maintained and synchronized across the enterprise.