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Oracle Application Management Services
Sierra Atlantic has the expertise to provide 24x7 support for your database, applications, systems and network infrastructure in an onsite/offshore model. We have a track record of meeting or exceeding Service Level Agreements with our customers. Our extensive experience in building products for leading software companies has also given us deep experience in software maintenance services for our partners and their customers, who often enhance package software products to meet their needs.
Customers find that they can reduce their software and infrastructure maintenance costs by one-half to two-thirds by utilizing our offshore Global Development Centers (GDC) for maintenance of their database, application and system environments.
Sierra Atlantics Centers of Excellence execute several Application Maintenance and Support projects:
- Product sustenance and support
- Functional mentoring: Help Desk
- Infrastructure maintenance:
Differentiators
- Rich past experience
- Proven methodology for successful execution
- Knowledge of software tools, including Remedy, Peregrine, Clarify, BMC Patrol, Lifeline, Pagers, Veritas, Alexandria, Appworks, Quota Server, Kintana, Redwood Scheduler
- Proven track record of meeting pre-defined service level agreements (SLAs)
- Tools/templates to monitor SLAs & performance metrics
- Offshore Outsourcing Model
- Cost effective
- GDC Time Zone Advantage: Effective support to US, European, Middle-east and Asia-Pacific users
