Java Tech Support Manager

Desired Profile:

• Ownership for an important portion of the product family through the full lifecycle from high level design to support
• Regular deliverables, including product specification sections, design document sections, UML diagrams, implementations, unit tests, and in some cases, supporting documentation
• Work closely with our product management team to gain a detailed understanding of the product requirements
• Work closely with other members of the engineering department to coordinate development efforts and to present work in groups of peers and often the entire organization
• Assist and mentor junior members of the department

Mandatory Skills:

• Java / JDBC / Servlets
• Weblogic / Websphere
• Unix / Linux
• Leadership / Communication
• Project Management

Preferred Skills:

• Experience in technical support (product) and managing technical support teams
• Excellent communication and interpersonal skills